Services

Transformative Experiences Made Easy with FreshForm, Your Trusted Partner.

Whether you're looking to optimize your customer journey, enhance employee satisfaction, design intuitive digital products, or develop a comprehensive experience strategy, FreshForm is your trusted partner.

Our proven track record in diverse industries, from enterprise software to life sciences, positions us as the go-to consultancy for organizations seeking transformative experiences.

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Strategy

Vision and planning to grow business and enhance experiences.
  • Customer Journey Mapping
  • CX Vision & Enterprise Planning
  • CX Technology Strategy
  • The Future of X… Exploration 
  • Ideation and Validation
  • North Star Experience Visioning
  • Roadmapping and Budgeting
  • Service Design Blueprinting
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Research

VOC programs and User Research for guiding complex decisions.
  • Competitive Expert Review
  • Contextual Inquiry 
  • Customer Experience Evaluation and Audit
  • Customer Satisfaction (CSAT) Survey
  • Evidence-based Persona Development
  • Information Architecture (IA) Testing
  • Resonance Testing
  • VOC Program Design and Management
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Facilitation

Design thinking workshops to create shared vision and accelerate action.
  • Acceleration (Alignment to Action) Workshop
  • Assumptive Journey Mapping Workshop
  • Co-Creation Workshop (with users)
  • Current State Journey Mapping Workshop
  • Future State Journey Mapping Workshop
  • Vision and North Star Experience Workshop
  • Leadership Summits
  • Workshop Planning & Discovery
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Design

UX, UI, and Design Prototyping for sales, marketing and product experiences.
  • Concept Development
  • Design Systems and Documentation
  • Digital Product Strategy & Design
  • Interaction Design for Mobile and Wearable
  • Storytelling and Presentation Design
  • UME™ Design Development
  • User Interface (UI) Design
  • User Experience (UX) Design
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Development

Web development and integrations for front and back-end systems.
  • CX Technology Consulting
  • Documentation and Training
  • Implementation Plan & Support
  • IT & Development Operations
  • Platform & Ecosystem Management
  • Quality Assurance
  • Technical Project Management
  • Technology Resourcing
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Measurement

Monitor, measure, and manage the impact and ROI of CX initiatives.
  • Accessibility Testing
  • Experience Measurement Platform Evaluation
  • Evaluative User Testing
  • Heuristic Evaluation and Audit
  • Metric Reporting (NPS, CES, SUS, etc.)
  • Return on Meaningful Experience (ROME™)
  • Success Measurement Program
  • Usability Testing
See Services in Action