Dexcom
An award-winning CGM experience
The Challenge
Dexcom was under pressure to release its most significant product upgrade in the history of the company. The previous version of the mobile application lacked visual consistency creating a challenging user experience. Additionally, the new rollout required a mult-device rollout, which included wearables like the Apple Watch and Fitbit smartwatch.
The Approach
We utilized a holistic, human-centered approach that covered all aspects of the design. Our aim was to simplify complex information and deliver a user-friendly product that could be quickly understood by people from 5 to 95.
Services & Deliverables included: Digital Product Strategy, Information Architecture (IA), User Experience (UX) Design, User Interface (UI) Design, Interaction Design , Design System, Dev Handoff, and Design QA
The Outcome
- Reduced Cognitive Burden: The G7’s simplified application and app design significantly reduce setup time and error rates, particularly improving usability for older adults.
- Better Data Utilization: Users benefit from real-time glucose monitoring with faster warm-up times, and the Dexcom Clarity integration provides actionable insights into dietary and activity impacts.
Awards & Recognition